Getting started
How do I pick the right companion?+
Start with onboarding — five quick questions about where you are in the journey, what energy you want, and what topics matter. We match you with the right companion for today. You can switch anytime, and your story carries across.
Can I switch companions later?+
Yes — anytime. Your conversations, milestones, saved items, and journey data stay yours. Each companion sees the same history, just speaks in their own voice.
What's the difference between the plans?+
Free gives you 500 tokens/month and one companion. Steady ($19/mo) unlocks every companion, 7,500 tokens, smart check-ins, cited web search. All-in ($49/mo) adds unlimited tokens and voice/video calls.
Companions & conversations
Do my companions remember me?+
Yes. Memory is on by default — your companion remembers milestones, preferences, recipes you liked, rough days, what worked. You can turn it off or clear it anytime in Settings → Privacy.
What's cross-companion handoff?+
When one companion brings in another. If you're talking to Maya about a rough day and she realizes you need a recipe, she pulls Ava in. The story is yours, the companions are specialists.
Are conversations private?+
Yes. End-to-end encrypted. We don't sell data, don't use your conversations to train models, and you can export or delete everything anytime.
Tokens & billing
What are tokens?+
Tokens are the unit of conversation. Each message uses some. A typical chat costs 30-80 tokens. Recipe builds run 100-150. Plans include a monthly allowance (Free 500, Steady 7,500, All-in unlimited). Tokens never expire.
How do I cancel?+
Go to Subscription → Cancel plan. You'll keep access until your billing period ends. Your conversations and saved items stay safe.
Do you offer refunds?+
Within 14 days of your first payment, yes. Email hello@skinnylyfe.com and we'll handle it — no friction.
Health & medical
Is SkinnyLyfe medical advice?+
No. SkinnyLyfe is a wellness companion — knowledge, motivation, and conversation. It is not a medical service, does not diagnose, and does not prescribe. For health decisions, talk to your doctor.
Can my companion help with GLP-1 questions?+
Yes — Rose is the GLP-1 guide. She knows the landscape (tirzepatide, semaglutide, retatrutide), dosing patterns, and what to ask your prescriber. Your prescriber is the decision-maker.
How do you handle health data?+
Encrypted at rest and in transit. Health integrations (Apple Health, Oura, etc.) are read-only. Your companion sees the trends — not the raw stream — unless you ask.
Voice & media
How do voice calls work?+
On the All-in plan, your companion has a synthesized voice you can call any time. Calls are encrypted, never recorded, and use your monthly token allowance.
Can I send my companion photos?+
On Steady and All-in, yes. Photo review (in their voice) is unlocked. Useful for fridge audits, restaurant menus, supplement labels.